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- Privacy Policy
- Shipping Policy
- Return Policy
© 2025 coversandall.com.au. All Rights Reserved.
Privacy policy
This privacy notice discloses the privacy practices for Covers and All This privacy notice applies solely to information collected by this web site. It will notify you of the following:
- What personally identifiable information is collected from you through the Website, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will continue to provide the highest quality and lowest prices, to generate the highest customer satisfaction, and to be the supplier of choice for the online Covers and All.
We will use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or notify you of changes to this privacy policy.
Your Access To and Control Over Information
You may opt out of any future contacts from us at any time. By contacting us via the email address or phone number given on our website, you can do any of these:
- See what data we have about you, if any.
- Change, correct or delete any data we have about you.
- Ask question about our use of your data
Security
We take precautions to protect your information. When you submit sensitive information via the Website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us securely. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) can access personally identifiable information. The computers/servers in which we store personally identifiable information are in a safe, secure environment.
Registration
In order to use this Website, a user must fill out a registration form or provide details at checkout. During registration, you will be asked for certain information (such as name and email address). We use this information to contact you about the products/services on our site that you have expressed an interest in.
Orders
To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). We only use this information for billing and order fulfillment. If we have trouble processing an order, we'll use this information to contact you.
Cookies
We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to identify repeat visitors and help us improve your access to our site. For instance, when we use a cookie to identify you, you don't have to log in with a password more than once, so you save time. Cookies also enable us to track and target the interests of our users to enhance the experience on our site. Using cookies is in no way linked to any personally identifiable information on our site.
Links
This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of those other sites. We encourage you to be careful when you leave our site, and read the privacy statements of any other sites that collect personally identifiable information.
Your consent
You acknowledge that this privacy policy is part of the terms of service and you agree that using this site signifies your consent to and agreement with Covers and All's privacy policy. Covers and All reserves the right to change the terms of service, including this privacy policy, at any time, without advanced notice. If we decide to change our privacy policy, we will post those changes on this page so you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
If you feel that we are not abiding by this privacy policy, contact us immediately via telephone at +61 (1800) 957169 or via email to sales@coversandall.com
Return Policy
What is Covers & All's Refund and Replacement Policy?
We truly care about delivering top-quality products to you. Each item is carefully inspected to ensure it's in perfect condition before it reaches you. If, in the rare event, something isn't right, we're here to help. We accept returns on eligible items within 30 days of delivery, following the terms outlined below:
Eligibility for Refunds and Replacements
1. For Non-Custom Products
- Refunds or replacements for non-custom products are available only if the items are damaged in transit, defective, lost during shipping, or substantially different from the original order.
- While Covers & All will make the final decision on whether to provide a replacement or refund, we are committed to ensuring a fair and satisfactory resolution.
2. For Custom Products
- Custom products are made to order specifically for you and are eligible for replacements only. No refunds will be issued. These items can be replaced only if they arrive damaged, defective, lost during shipping, or with an error in printing/customization (e.g., incorrect spelling, design, or size).
- Exclusions: We cannot accept replacements for minor variations in color, texture, or size that may occur due to screen settings or the handmade nature of some items. Additionally, any personalization mistakes made by the customer (e.g., typos or incorrect details) are not eligible for replacement. Please ensure all customization details are correct before submitting your order.
3. For Close-Out Products
- Close-out products are eligible for replacements only and no refunds will be issued. These items can be replaced if they arrive damaged, defective, lost during shipping or if there is an error in customization.
How to Request a Refund or Replacement?
- Notify Us within the Return Window (30 Days): If you have an issue with any custom, non-custom, or closeout product, please raise a ticket under "My Account" and include image proof along with a description of the issue.
- Review Process: Our team will review your case within 12 hours and provide a refund, replacement, or other appropriate resolution, as applicable.
- Condition for Returns: Kindly ensure the product is in its original, unused condition when returned.
Please note that the final decision regarding a replacement, refund, or other resolution will be made by Covers & All. However, we are committed to ensuring a fair and satisfactory outcome for our customers.
Read Our Terms And Conditions And Privacy Policy
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